Hotel General Manager

The Four Points by Sheraton Charlotte-Lake Norman is looking for a General Manager to oversee day-to-day operations and achieve hotel profitability through revenue generation, cost control, and guest satisfaction, while maintaining the integrity of the hotel.

The Job

A typical day for the General Manager includes planning, developing, coordinating, and implementing the day-to-day operations of the hotel.

Job Duties Include:

• Plan, develop, coordinate, and implement the day-to-day operations of the hotel.
• Oversee hotel staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other employee relations issues.
• Craft the budget for the hotel to include sales, marketing, operations and a strategic revenue management plan.
• Inspect guest rooms and public spaces to maintain standards set forth by company and hotel brand.
• Initiate and maintain personal contact with guests, clients, and community organizations.
• Ensure safety and security of the hotel, staff and guests and respond to all emergency situations.
• Remain current on industry trends and local market activities
• Review and follow-up on property guest satisfaction scores and comments.
• Act as a project manager for the execution of capital improvements
• Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Work with the Director of Sales to implement sales strategy for the property
• Manage the implementation of brand standards.
• Delegate responsibilities for operations and projects to appropriate hotel associates
• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data.
• Review property performance on a regular basis with Regional Director.
• Conduct performance reviews for associates as applicable.
• Participate in outside sales calls with Director of Sales.

What would make me successful in this role?

• Passion for hospitality
• Ability to multi-task
• Ability to manage 15+ people
• Motivated to enhance the guest experience
• Ability to work in a fast-paced environment
• Attention to detail and time management skills
• Availability to work a flexible schedule: weekends, and holidays

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time – up to 5 days per year
• 7 paid Holidays per year
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay – Access to earned wages before your regular paycheck
• Marriott Brand Hotel Discounts

About Us

The Four Points is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

We're a newly renovated property, located just off I-77 near Birkdale Village.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

• 2 plus years of related hotel experience required.
• Strong verbal and written communication skills.
• 2 plus years of experience as a hotel General Manager preferred.
• Undergraduate degree preferred.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.