Senior Client Services Coordinator

SUMMARY: The Senior Client Services Coordinator partners with and will assist in coordinating the Client Services Coordinator team activities as well as partners with the Client Services Counselors to process and finalize reservations and service existing clients.

REPRESENTATIVE DUTIES: (Employee may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the principal job elements).

• Lead & support Client services Coordinator team members.
• Lead regular team meetings.
• Act as a liaison between management and CS Coordinator team members.
• Identify, assist, balance, distribute and support daily workload between SC Coordinator team members.
• Work to identify when and where CS coordinator team members need assistance and coaching/mentoring.
• Lead and initiate team building activities to foster a healthy work environment.
• Generate/ Create/ Modify each confirmation template.
• Provide a modified property map for each reservation.
• Send out and manage all confirmation/arrivals to incoming Guests.
• Schedule vendor upgrades or changes ensuring all apartments meet move in expectations.
• Request additional keys/fobs/garage remotes from the properties/suppliers.
• Request any additional parking needed,
• Perform required audits for each file and or operating system.
• Send out New Resident Registration notifications to properties.
• Send out permission to enter notifications.
• Manage multiple client Portals supporting guest arrival documents and requirements.
• Manage notice to vacate documentation and notifications to suppliers.
• Enter costs requirements for each file into company operating system.
• Generate proof of residency letters.
• Schedules all housekeeping
• Manage guest, vendor and supplier questions via email and phone.
• Schedule & Perform pre/post-arrival calls and virtual meet and greets.

JOB REQUIREMENTS:

• High school diploma or equivalent is required. Some college business courses including sales and marketing preferred.
• Requires a fast response time to client inquiries as well as follow up.
• Detail-oriented
• Multi-tasking and organization is required.
• Ability to work seamlessly in a team-oriented environment as well as individually.
• Demonstrates passion for guest satisfaction and company success.
• Basic computer knowledge including MS Word and Excel is required.
• Hospitality industry and or customer service background preferred

Synergy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.