Client Relations/Project Manager for digital marketing agency

Client Relations/Project Manager play a pivotal role in fostering strong client relationships and ensuring the successful execution of projects. Client Relations/Project Manager serve as the primary point of contact for our clients and work closely with internal company teams to deliver exceptional service. We expect Client Relations/Project Manager to be reliable professionals able to achieve a balance between customer orientation and a results-driven approach.

RESPONSIBILITIES

• Client Engagement: Serve as the main point of contact for assigned clients, developing strong relationships built on trust and understanding their needs and preferences.

• Communication: Interact with clients and internal company teams daily, ensuring clear and effective communication to drive project success.

• Account Planning: Collaborate with clients to create strategic account plans, identifying opportunities for growth and proposing solutions.

• Problem Solving: Proactively identify and resolve client issues, exceeding their expectations and ensuring their satisfaction.

• Project Management: Coordinate and manage the execution of projects, ensuring that they are completed on time and within budget.

• Collaboration: Participate in brainstorming sessions, office activities, team meetings, and client meetings to contribute to the overall success and culture of the company.

• Documenting: Maintain accurate records of account activity and provide updates to clients and internal teams.

• Sales Support: Work closely with the sales team to identify upsell opportunities and maintain alignment on all client activity.

QUALIFICATIONS

• Bachelor's degree in marketing or equivalent work experience.

• Proven leadership experience, ideally in an account management or related role.

• Strong problem-solving skills with the ability to think strategically.

• Excellent communication and interpersonal skills.

• Detail-oriented with the ability to manage multiple tasks simultaneously.

• Proficiency in project management.

• Knowledge of plastic and oral surgery terms and services is a plus.

• A proactive and customer-centric mindset.

• Ability to work well both independently and as part of a team.

• Other duties as assigned by the Account Executive Manager

KEY ATTRIBUTES

Lead by example

• Be an example to and influence your peers positively.

• Exhibit a strong work ethic, punctuality, and a commitment to your responsibilities.

• Have a positive attitude and approach, inspiring others.

Accountability

• Embrace ownership of your actions and responsibilities within a team framework.

• Honor your commitments and focus on delivering high-quality on time.

• Work collaboratively to rectify issues as they arise while ensuring their recurrence.

Professionalism

• Uphold a high standard of professionalism with fellow team members, clients, and stakeholders.

• Communicate thoughtfully and respectfully.

• Represent the company's core values.

Solve Problems Proactively

• Look for and anticipate potential challenges. Where possible, proactively seek out solutions before they escalate.

• Contribute with innovative ideas.

• Collaborate efficiently with your team. Tackle issues head-on and be a problem-solver.

Seek Continuous Improvement

• Embrace a growth-oriented mindset, actively pursuing opportunities to elevate your skills and knowledge.

• Stay up to date with industry trends and breakthroughs.

• Engage in workshops, seminars, and training sessions.

Positivity

• Embody positivity in your interactions, inspiring a constructive and uplifting atmosphere within the team.

• Approach challenges with an optimistic outlook, driving motivation and resilience.

• Foster a culture of encouragement and support.