Assistant Client Services Mgr
Samuel & Sons Passementerie Inc
New York, NY
- $46,000 to $60,000 Yearly
- Full-Time
Job Description
BASIC FUNCTION:
Responsible for providing quality and efficient customer service to customers through assisting the client services manager with the daily management of a team of employees ensuring that all orders and reserves are placed in a timely manner, team members are adequately trained, as well as all customers responded to in a professional and timely manner.
PRINCIPLE RESPONSIBILITIES:
- Provides daily direction and communication to employees so that orders are entered and calls are answered promptly, efficiently and knowledgeable.
- Work with the client services manager to ensure employees have appropriate training and resources to perform their tasks.
- Escalate employee relation issues expressed by team members as necessary.
- Create and maintain a high-quality work environment, so team members are motivated to perform at their highest level.
- Assists with the hiring process of all Client Service Representatives.
- Holds direct reports accountable for job responsibilities, consulting with the client services manager as necessary.
- Fields incoming orders/processing when necessary.
- Runs reporting relating to open orders and reserves daily and interprets accordingly. Provides weekly recap reports to the client services manager.
- Provides constant customer and National Showroom follow-up to ensure they receive high-quality customer service.
- All other duties as assigned by client services manager.
SKILLS, KNOWLEDGE AND EXPERIENCE:
- Bachelor’s degree preferred and at least 2 years prior work experience in a similar role
- Proven leadership experience
- Ability to develop and motivate a team
- Solid communication skills, both written and verbal
- Professional verbal presentation
- Customer Service experience
- Computer literacy, including Microsoft Office Applications
- The ability to multi-task and work in a fast-paced environment
* This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Address
Samuel & Sons Passementerie Inc
New York, NY
10022
USA
Industry
Business
Posted date
Over a month ago
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