Senior Service Manager

SCOPE AND PURPOSE:

Under the direction of the Regional Engineer and the Property Manager, the Service Manager is responsible for the physical appearance and maintenance of the apartment community, ensuring that the maintenance component of the property is being operated in accordance with Douglas Emmett standards and procedures. Must be able to perform all duties of the Service Technician and Porter as needed.

DUTIES AND RESPONSIBILITIES: Include but are not limited to the following, as other duties may be assigned.

GENERAL OPERATIONS

· Reports to the Community Manager for schedule and assignments.

· Adhere to the preventive maintenance program for the property.

· Makes sure that all property engineers are trained and capable of performing the necessary PM work as outline in the PM Program for the property.

· Maintain and supervise proper maintenance of all common area amenities on a daily basis and report findings to the Community Manager.

· Maintain or supervise proper maintenance of the exterior of the property to provide clean and acceptable curb appeal at all times utilizing the Curb Appeal Procedure & Landscape inspection form.

· Maintain or supervise the proper maintenance of all interior common areas.

· Inspect all common area and emergency lighting utilizing the Lighting Inspection Form.

· Inspect sprinkler systems, fire prevention systems and fire extinguishers regularly.

· Become familiar with the operation and maintenance requirements of all equipment.

· Possess strong trouble shooting skills and provide support for the Lead Tech and Service Techs as needed.

· Locate and purchase all materials and supplies needed to properly maintain the community.

· Effectively maintain inventory to ensure the property always has the needed supplies to properly maintain the asset.

· Perform site walks with vendors to receive estimates for vendor work.

· Supervise all vendors working on the property to ensure they are following SOW/Scope of work and are completing assigned projects to DE standards.

· Make recommendations to the Regional Engineer and Community Manager for needed repairs and improvements and CapEx projects for the property.

· Perform general repairs on electrical, plumbing, appliances & HVAC systems.

· Perform general repairs to building(s), roofs and exterior areas of the property.

· Assign service requests and maintenance related duties to staff and ensure that all work is completed in a timely manner.

· Respond to all service requests as directed by the Regional Engineer or Community Manager and complete all work orders in a timely and professional manner.

· Schedule the preparation of vacant units for occupancy. Coordinate unit turnover scheduling and inspect maintenance turnovers to ensure complete marketability.

· Assure that all apartments scheduled for move-in are completely ready for the new resident prior to move-in date.

· Maintain an up-to-date inventory of all equipment, tools and supplies applicable to the maintenance of the property.

· Maintain compliance with OSHA regulations, DE safety training, hazardous chemicals program and use of lock out tag out equipment.

· Assist Manager in inspecting all shops, store rooms, maintenance and porter carts.

· Walk the property daily so the community and staff are always prepared for a successful site visit or inspection.

· Must be available for emergency calls after hours.

SUPERVISORY RESPONSIBILITIES

· Supervise and assign duties for Service Technician and Porter in coordination with the Manager.

· Assist Manager in the hiring, training, counseling and termination of employees.

· Supervise all work by outside contractors being performed at the property.

· Maintain a call list with the Manager to assure the availability of personnel for after hour, weekend and holiday emergencies.

· Oversee work performed by maintenance staff.

TECHNICAL PREREQUISITES

· Knowledgeable of California Tenant/Landlord law and Fair Housing laws.

· Possess or capable of attaining the EPA 608 Universal Certification.

· Possess or capable of attaining the Certified Pool & Spa Operator certification, CPO

· Projects a professional image by meeting all DE dress code standards.

· Ability to communicate in a positive and professional manner with residents, managers, employees and vendors.

· Ability to exercise good judgment.

· Ability to direct staff for the day to day operations of the property.

· Excellent customer service and management skills.

· Team player attitude.

· Must provide and use his/her own hand tools to perform duties required, unless otherwise specified by the property.

PHYSICAL REQUIREMENTS

· Requires frequent;

1. Walking

2. Heavy lifting

3. Bending, standing, kneeling, reaching

4. Ascend stairs and ladders