QAD Support Specialist

Job: QAD Support Specialist

Location: Shreveport, LA

Job Description:

The Senior Business Systems Analyst for QAD oversees global development and maintenance of critical business processes and systems. They manage business requirements and processes, coordinate specifications, testing, and project plans, and focus on the Global QAD ERP (eB2, 2018EE, QAD AE) system supporting North America.

Major Accountability:-

• QAD eB2 support, maintenance, and enhancement projects
• Assist in upgrading to QAD AE/AUX environment
• Project management
• Day-to-day QAD EE2018 systems and operational support
• Business analytics (specs, system config, testing)

Key Tasks & Responsibilities:-

• Create project documentation (charters, requirements, plans)
• Provide postproduction support for business systems
• Conduct testing and manage project timelines
• Implement process improvements with business leaders
• Communicate project scope and objectives effectively
• Adhere to company policies, SOX, change control, PMO, and best practices

Job Requirements:-

• 5-8 years QAD support and implementation experience
• Strong communication and analytics skills
• Ability to manage multiple projects and tasks
• Proficiency in MS Office, SharePoint, Project Web App/MS Project
• Experience in virtual team collaboration
• PC support and network knowledge is a plus