Product Development Specialist

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group (GIG) is seeking a Product Development Specialist to join their corporate product development team. GIG provides highly specialized insurance programs for non-profit and other service organizations, including emergency service organizations, municipalities, water districts, schools, and religious organizations. The Product Development Specialist collaborates with Actuarial, Underwriting, Claims, IT, Marketing and Sales to develop innovative products, ensuring best in class coverage for our programs. This very specialized role is responsible for developing language to support new coverages and associated rules to guide those coverages, providing product maintenance to ensure compliance in all states by tracking legislative updates, overseeing the filing process to gain approval of our products, and communicating coverage changes throughout the organization.

Key Responsibilities

• Assists GUS Program Managers in drafting and designing new or revised forms, endorsements, policy declarations, and underwriting guidelines.
• Prepares draft responses to inquiries to respond to insurance department inquiries/objections within required time frame.
• Assists Corporate Product Development Manager and GUS Program Managers in maintaining as much uniformity and consistency in our products across programs as possible.
• Provides due diligence support during review of potential new Programs.
• Reviews ISO circulars and other regulatory material for impact on GIG programs. Develops and revises state amendatory endorsements and policyholder notices to support compliance with state regulations. Proofreads product development material. Develops associated explanatory memorandums.
• Assists GUS Program Managers in evaluating impacts of statutory and industry changes on each program.
• Manages the tracking and communication of carrier and ISO activity with relation to rates, rules, forms and endorsements.
• Stays abreast of state insurance department rules and regulations including their changes and addresses issues involving insurance department compliance.
• Reviews UM/UIM statutory changes, determines impact on GIG auto, and updates the UM/UIM procedures chart to assure compliance.
• Acting as the expert, handles inquiries from GUS and ICO associates regarding forms.
• Participates in Product Development projects as assigned by Corporate Product Development Manager.

What We’re Looking For

• Minimum of five (5) year work experience in a property and casualty insurance company, insurance brokerage firm, insurance agency, or consulting state filings department.
• Must have advanced knowledge of, and experience with, commercial property and casualty insurance products and a good working knowledge of ISO products, forms, endorsements, manuals, and rules for all property and casualty commercial lines of business.
• Experience with independently drafting proprietary coverage forms, endorsements, policy declarations, rules, and underwriting guidelines.
• Experience with responding to insurance department filing questions preferred.
• Extensive knowledge of insurance department rules and regulations governing coverage forms, endorsements, rates, rules, and policy declarations.
• Extensive experience using Word and Excel software.
• Maintains a high level of confidentiality and professional demeanor and approach in the performance of duties.
• Must possess initiative to work independently without frequent supervisory involvement.
• Must be computer literate and have the ability to work in a closed environment without regular interaction with fellow associates.
• Equipped with good communication skills to effectively coordinate and communicate with various levels of GIG associates and insurance company partners.
• Strong verbal and grammatical ability required to draft and explain coverage forms, endorsements, rules, policy declarations, and underwriting guidelines.
• Ability to quickly understand new insurance products and product changes.
• Detail oriented, must possess ability to pay close attention to detail and proofread documents.
• Possess high organizational skills and have the ability to set and adjust priorities.
• Ability to function as a team player and work closely with Corporate Product Development Manager, GUS Program Managers, Program Operations Services, Actuarial, Customer Applications, Business Systems, and carrier underwriting, product development, and state filings departments.
• Ability to make decisions within scope of authority.

Education

• Bachelor’s degree required.
• Advanced insurance training completed, CPCU preferred.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.