Senior Product Manager

About Us 

For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the development of innovative software solutions driven by advanced technologies, and a team passionately dedicated to making a positive impact on the lives of those sworn to serve. 

Versaterm is changing the relationship between public safety agencies and their software providers. Everything we do originates from our focus on user experience and outcomes. CaseWorx is a cloud-based software solution with offerings supporting diversion court programs and school threat assessments.  

The Role

Versaterm is seeking a highly motivated and experienced Senior Product Manager to drive the development and enhancement of our CaseWorx Solution. The ideal candidate will have a deep understanding of both product management principles and the public safety market. As a Senior Product Manager, you will play a pivotal role in defining the product roadmap, collaborating with cross-functional teams, and delivering innovative solutions that meet the evolving needs of our customers. 

Location

Hybrid model located in Lexington (Columbia), South Carolina. 

Key Responsibilities

Product Strategy and Roadmap Development: 

• Develop and execute a comprehensive product strategy for CaseWorx, aligned with the company's overall vision and objectives
• Conduct market research, competitive analysis, and customer feedback to identify emerging trends, opportunities, and user needs 
• Define the product roadmap, prioritize features, and articulate clear objectives and milestones for product development
  

Cross-Functional Collaboration: 

• Collaborate closely with engineering, design, sales, marketing, and customer success teams to ensure alignment and successful execution of the product roadmap 
• Facilitate communication and foster a collaborative environment to drive product innovation and excellence 
• Act as a liaison between stakeholders and development teams, ensuring effective communication of priorities, timelines, and requirements 

Product Development and Execution: 

• Lead the product development lifecycle from concept to launch, working closely with engineering teams to deliver high-quality, scalable, and user-centric solutions
• Define product requirements, user stories, and acceptance criteria, and actively participate in sprint planning, backlog grooming, and review sessions 

• Monitor key performance indicators (KPIs), user feedback, and market trends to iterate on product features and drive continuous improvement 

Customer Engagement and Relationship Management: 

• Build strong relationships with customers, understanding their pain points, challenges, and objectives related to courts and school safety and violence prevention. 
• Act as a trusted advisor to customers, providing guidance, best practices, and insights on leveraging CaseWorx for courts and school s
• Gather customer feedback, testimonials, and case studies to demonstrate the value proposition of the product and inform future enhancements. 
  

What You'll Bring

• Bachelor's degree in computer science, Engineering, Business Administration, or related field; MBA or advanced degree preferred 
• 5+ years of product management experience in software development, preferably public safety industry or working with public sector clients 
• Proven track record of successfully launching and managing complex software products, with experience in cloud-based solutions and SaaS platforms 
• Strong understanding of product management methodologies, agile development practices, and UI/UX design principles
• Excellent communication skills, with the ability to articulate complex concepts, influence stakeholders, and build consensus across cross-functional teams
• Strategic thinker with a customer-centric mindset, data-driven decision-making skills, and a passion for driving positive social impact
  

Join Our Team 

Versaterm offers a dynamic and inclusive work environment where innovation, collaboration, and excellence are celebrated. As a Senior Product Manager, you will have the opportunity to make a meaningful impact on the safety and well-being of students and educators nationwide. If you are passionate about leveraging technology to create safer learning environments and thrive in a fast-paced, entrepreneurial environment, we invite you to join us on our mission to empower communities and transform lives. 

Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.