Customer Service Representative

Ready to join a Top Workplace company that's trustworthy, offers best in class products and has great people? Be part of our Tribe and join in the opportunity to learn, develop and grow alongside a great team of dedicated people as we focus on our purpose to Make the World a Better Place! 

We are looking for a hungry, humble and smart Customer Service Representative whose primary responsibilities are to provide remarkable customer experiences to homeowners in the Chicagoland and Northwest Indiana areas.

• You are the "Voice" of the Company and will represent the company through telephone customer contact 

• Answers calls, sets sales, service, and/or maintenance appointments, and follows up with customers on a variety of issues/ occasions

• Keeps customer records and files current and updated, as well as, sends customers information about the company and/or services performed as per company policies

• Performs administrative functions as directed by the manager

• Provide exceptional customer service skills to both internal and external clients

•  Positive attitude, and dedication to ensuring customer satisfaction

• Knowledge of customer service principles and practices

• Knowledge/experience working with logistics

• Previous experience in a call center required

• Strong attention to detail and superior organizational skills

• Skilled in the operation of a personal computer to include spreadsheets, company CRM, E-mail and data entry.

• Exceptional verbal and written communication skills, as this position calls for extensive telephone work

• Ability to handle a variety of tasks

• Ability to appropriately handle sensitive and confidential information

• Flexibility with hours, days, evenings and weekends

• Penchant for "reading" people

• Ability to communicate with subordinates about job generalities 

WHY SHOULD YOU APPLY?

• Great benefits package that includes medical, dental, vision, life insurance, 401K plan with company match

• Holiday pay, birthday ay and paid time off

• Fast growing company with opportunity for advancement

• Supportive team environment

• Honest, ethical, award-winning culture and purpose driven company

• Plus... making the world a better place for our clients, applicants and for you!