Community Care Services Area Manager - Las Cruces, New Mexico

ABOUT APH

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times.

APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with a range of service lines. The company is expanding and looking for individuals who want to make a difference and help those in need.

POSITION SUMMARY

As a Population Health Company, we are seeking a Community Care Services Area Manager who is responsible for overseeing and managing a team of social work case managers for an assigned territory. This position requires strong leadership, excellent communication skills, and a deep understanding of social work principles and practices. The Area Manager will collaborate with internal and external stakeholders to ensure high-quality case management services and optimal outcomes for clients and contracted health plans.

The Community Care Services Area Manager is a leadership role responsible for overseeing and optimizing community-based healthcare services within a designated geographical area. This position requires a dynamic and strategic professional who can effectively manage diverse teams, collaborate with community stakeholders, and ensure the delivery of high-quality care services. The Area Manager plays a crucial role in promoting health and wellness initiatives, building community partnerships, and ensuring the efficient operation of community care programs.

The Community Care Services Area Manager plays a vital role in enhancing the health and well-being of the community by strategically managing and improving community-based healthcare services. This position requires a combination of leadership skills, healthcare expertise, and a commitment to promoting health equity within the community.

This role reports to our Director of Community Care Services.

This position is based in our satellite site in Albuquerque but requires travel throughout the state and all included counties.

DUTIES & RESPONSIBILITIES

• Provide direct oversight and management of case managers assigned to their territory.
• Responsible for clinical outcomes of assigned territory.
• Responsible for monitoring and addressing KPIs of assigned staff.
• Responsible for ensuring all Adobe policies and procedures are being followed and met.
• Assist with interviewing and training new personnel.
• Responsible for auditing charts of staff members assigned to the territory and addressing any noncompliance or issues as they arise.
• Responsible for coaching and development of assigned team members.
• Responsible for doing a minimum of quarterly ride-a-longs with each staff member assigned.
• Must be able to travel to assigned territory for trainings, meetings, and as requested by upper management.
• Responsible for keeping up to date with all available resources and benefits in their assigned territory.
• Will develop positive relationships with case managers, providers, administration, and other team members and agencies.
• Assist in the development of company programs, policies, and procedures as requested.
• Attend all applicable facility and management meetings as assigned or requested.
• Other duties as assigned by management.

SKILLS & QUALIFICATIONS

• Five (5) years of relevant healthcare-related experience.
• Self-starter with a passion for developing partnerships and problem-solving skills.
• Ability to think creatively and strategically to develop innovative solutions.
• Natural ability to develop innovative solutions, drive growth, and build relationships with members, and support staff.
• Experience in conducting comprehensive needs assessments and developing care plans.
• Knowledge of local health resources and services.
• Ability to work collaboratively within a team and with diverse community resources.
• Strong communication and interpersonal skills.
• Bilingual (English/Spanish) preferred.

EDUCATION, LICENSES, & CERTIFICATIONS

• Bachelor’s degree required. Five years of relevant healthcare experience will also be considered.
• Master’s degree strongly preferred.
• Must maintain current CPR certification.

BENEFITS & TOTAL REWARDS

• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• 8 Paid Holidays
• 15 Days of Paid Time Off
• Paid Volunteer Hours

CHARACTER & COMPETENCIES

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Frequently required to travel long distances to meet with members and field staff.
• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and/or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing.

EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.