Service Technician

Job Title: Service Technician

Department: Banilla Operations

Reports To: Warehouse Operations Manager

Status: Non-Exempt

WHO WE ARE: Banilla Games, Inc., headquartered in Greenville, North Carolina, designs, develops, and distributes products for various board, skill, redemption, and amusement game markets. Banilla Games is licensed to sell its products in Georgia and Washington. Our team’s dedication to customer service, adaptability, and a diverse range of products has solidified our position as a global leader in the electronic gaming industry.

Banilla Games shares a common owner with Grover Gaming, Inc., which Glassdoor recently ranked second in its Best Places to Work 2022 list among companies across the US with less than 1,000 employees. Further, Grover Gaming is a 3-year recipient of the Inc. 5000 award, which recognizes the fastest-growing privately held companies in the United States. Both the Banilla Games and the Grover Gaming teams work every day toward building a strong foundation of humble, passionate people, effective processes, and superior products.

SUMMARY: The Service Technician will perform preventive maintenance to all machines to ensure they are functioning accurately. The Service Technician will be responsible for troubleshooting and repairing games and associated systems when malfunction occurs.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

RESPONSIBILITIES:

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Travel to locations performing various functions and tasks.
• Perform basic troubleshooting techniques and replace the main components of a cabinet, i.e. bill acceptors, printers, monitors, logic box, etc.
• Troubleshoot network,hardware and software issues on-site in a variety of locations.
• Frequently move machines weighing in excess of 400 pounds.
• Perform all preventative maintenance on each type of device.
• Complete work orders to record repairs and service.
• Install and set-up networking equipment to include wiring, routers, and switches.
• Network troubleshooting to include: assign static IP addresses, tracing wires, testing ports, etc.
• Operate hand tools, soldering equipment, electrical test equipment, and other equipment as needed.
• Provide exceptional service to our guests and teammates.
• Perform other duties as assigned.

REQUIREMENTS:

• 1+ years experience with Basic Networking is preferred.
• 1+ years experience in Customer Service.
• An understanding of basic Windows commands (how to access Control Panel, how to change IP
• settings, etc.).
• Excellent oral and written communication.
• Ability to manage tasks independently.
• 100% daytime travel required.
• Company provided overnight travel as needed.

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.