eCommerce Business Analyst

Job Summary
The eCommerce Business Analyst will work alongside other business analysts and report directly to the Project Manager/Director eCommerce and Operations. The role includes performing detailed requirements analysis, documenting processes, and performing some user acceptance testing.

Responsibilities

• Work with Thanx Media and client team members to understand complex technological and business environments.
• Assist Thanx Media team members in scoping out project based on client timelines and effort necessary to complete requirements.
• Effectively participate in all stages of the software development lifecycle including:
  • conducting meetings and presentations
  • performing requirements gathering, gap analysis and functional designed
  • creating reports to document and communicate results
  • ensuring solutions meet business needs and requirements
  • performing user acceptance training
  • conducting training, and
  • performing other related duties as requested.
• Demonstrate strong analytical problem solving and decision-making skills.
• Work with other business analysts, project managers and stakeholders to gather requirements and create functional and technical specifications.

Job Qualifications/Education

• REQUIRED: Expert knowledge of eCommerce processes and lifecycle, specifically business processes around understanding and supporting the implementation of eCommerce platforms and associated risk
• Strong understanding of SEO and personalization, and other key industry terms and functions, such as A/B testing, cart abandonment rate, AOV, site search and navigation, back office integration, email marketing and analytics.
• Exposure and experience with key industry platforms such as Optimizely (formerly Episerver) and BigCommerce a plus.
• General business understanding of B2C and B2B eCommerce processes including integrations with core supporting business applications such as ERP, OMS, and PIM.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation and communication skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Education: Bachelor’s degree in business or related field
• Experience: 5 years of experience in eCommerce business analysis or a related field.

Preferred Skills

• Excellent verbal and written communication
• Deep analytical skills with the ability to explain difficult concepts to non-technical users
• Project and product management skills
• Excellent planning, organizational, and time management skills.
• Independent thinker with the ability to work collaboratively
• Able to plan, organize and prioritize effectively
• Quick learner
• Self-motivated

The company reserves the right to add or change duties at any time.