Customer Service Manager - State Farm Agent Team Member

Dayna Smith - State Farm Agent

Atlanta, GA

$20 Hourly
Paid Time Off
Part-Time

Job Description

ROLE DESCRIPTION:

MUST BE LICENSED IN PROPERTY & CASUALTY IN YOUR HOME STATE-NO EXCEPTIONS
Do you want to grow and develop with a rewarding career in a virtual office that challenges, celebrates you and champions your growth? If so , we might be looking for you!

As our Customer Service Lead, you are vital to our daily business operations and customers success.
You will be the first point of contact with many of our customers and will handle many of the routine tasks assigned to the agency.

You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.

QUALIFICATIONS:

Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Dedicated to customer service
Able to anticipate customer needs
Able to effectively relate to a customer

BENEFITS:
Paid time off (holidays and personal/sick days)