Outbrain is the world s leading discovery and native advertising feed for the open web.
A third of the World s Internet-connected population explore and discover information through our feed technology, which is trusted by emerging to established brands and integrated into thousands of media companies tech stacks to manage and monetize their publishing operations.
Outbrain operates in 55 countries and is headquartered in New York City with offices in 18 cities worldwide.&Outbrain is seeking an energetic, customer- and data-obsessed Customer Success Manager to support and contribute to our New York team.
You ll work closely with the Sales team to help lead the success of our clients' Outbrain campaigns and provide thought leadership on content amplification strategies and optimization.
You ll build strong relationships and establish clear lines of communication with large agency clients, brands and internal staff members.The ideal candidate is an enjoyable and energetic self-starter, proactive and committed to driving performance and creating new business opportunities by using analytical and problem-solving capabilities to assure flawless campaign execution.&Responsibilities:In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships.
You should feel comfortable navigating our internal systems and will start communicating with clients.
You ll be responsible for the planning, implementation, reporting and optimization of campaigns.After three months, you ll be the day to day contact for your clients, the largest agency holding companies and enterprise brands, helping them achieve their KPIs and developing data-driven optimization strategies.
You will be recognized for campaign successes and own failures.When you finish up your first year, you ll be an essential member of the New York customer success team, substantially contributing to the team s success by managing the daily workflow for your client accounts.&What you ll need to be successful:1-2 years of digital agency experience.
In particular knowledge of 3rd party vendors (DCM, Sizmek, Flashtalking), clicktags, impression pixels, and media buying.
Past experience buying media on Outbrain or other native platforms is a plus.Experience in account management with an understanding of digital marketing and the digital landscape is a plus.A go-getter attitude.
You re hungry to achieve revenue goals via upsells and renewals.An obsession for detail and organization.
You re comfortable managing assets, launching campaigns and optimizing for multiple clients.An analytical disposition.
You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.An optimistic attitude, strong passion for your work, intellectual curiosity and ability to positively influence your peersAmbition and curiosity.
&You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.Excellent storyteller & communication.
You re proficient with presentation software & comfortable presenting data-driven stories and recommendations internally and externally.LI-AM1
Location/Region: New York, NY (10011)