SundaySky is looking for a&Customer Success Manager, this position is responsible for the overall success of their accounts including planning, executing, and monitoring.
They will be required to quickly develop an in-depth knowledge of SundaySky s platform, targeting capabilities, data solutions and possess an understanding of all SundaySky s components, tools, media placements, partners, ad inventory, audience demographics, reporting, and rate cards.Ideal candidates should be comfortable with client contact, communicating with executives, and gently pushing back when necessary.
This position works closely with an account team consisting of Sales Directors, Customer Service Managers, and Ad Operations and reports to the RVP of Ads Sales.
Responsibilities ResponsibilitiesDay to day client support and engagementOwn mature accounts and are responsible for keeping these clients stable and growing, up-selling,&cross-selling, and renewals of the existing client baseAttend meetings related to specific accounts, identifying key action items and decisionsManage and support&the client&through the platform onboarding processPlatform demos and&training, kick-off calls, RFP support under Sales direction, and reportingCoordinate client performance reviews & kick-off calls with clients and the account teamCommunicate ad specifications and creative lead times to advertisers/agencies (provide any required documentation for creative delivery and set up)Identify optimization opportunities for campaignsAssist in implementation and troubleshooting of client campaign&setupsWork across multiple teams to craft and convey insight reporting that truly inspires our clientsBuild strategic relationships with individual agency teams, while acting as the day-to-day point of contact for existing and new businessPartner with Operations teams in post-sale periods to ensure flawless execution of campaign deliverables Requirements RequirementsMinimum 2-3 years of advertising technology or media planning experience in digital media - a mustExperience servicing advertisers to a high standard and growing business from one-time deals to strategic partnerships measured through revenue and/or business line growthDetail-oriented, responsive to deadlines, able to juggle many tasks at onceProven ability to improve internal processes to better communication and knowledge sharing across internal/external stakeholdersInvolvement in a high energy work environment with the ability to deliver on tight deadlinesSound understanding of the digital programmatic ecosystem and the client-vendor-agency modelA general understanding of third-party data, ad tags, and trafficking a plusRequired Skills&Bachelor's degree requiredExperience working with ad platforms such as DART, Mediavisor, or AtlasStrong written and verbal communication skills with internal/external team membersAdept understanding of the programmatic/advertising industry and ability to convey that knowledge to othersAbility to take abstract ideas and translate them into actionable solutionsDetail-oriented with an ability to prioritize projects/tasks simultaneously and to completion
Location/Region: New York, NY (10018)