Job Summary :
Responsible for assisting the Administrative Coordinator with administrative responsibility to support the smooth running of the branch.
Tasks and Responsabilities :
Assist the Account Coordinator (AC) with paperwork, scheduling service calls, customer service
Answer incoming calls from prospective customers promptly, politely, and successfully set appointments for Sales Consultants
Contact all prospective customers that have left their name at a show, event, mall, via the web site or phone message and set appointments with a success rate that meets or exceeds defined objectives
Assist with follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment
Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment
Evaluate uninstalled new orders, identify opportunities for value added sales, and follow up with customer
Answer the telephone promptly and politely. Handle customer inquiries and complaints with utmost professionalism
Input and maintain all data related to leads and scheduling in our CRM systems
Mailing thank you cards to customers
Assist customers in showroom if no one else is available
Filing of office documentation
Assist with Social Media pages
Put together document package for Installers to leave behind on their installation day
Ensure office supplies are properly stocked and inform AC or BL of supply needs
Conduct pre-appointment calls to targeted commercial and residential prospects
Schedule the Sales Consultant’s post install quality control visit
Support the office staff by conducting regular follow up with all prospects who either have not had an estimate scheduled or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.)
Assisting the AC in projects as assigned
Adhere to all safety policies and procedures
Abide by all Bath Fitter policies and procedures
Attend and participate in regular branch and/or regional meetings and training sessions
Prioritize work activities, uses time efficiently
Professional Dress and/or uniform, neat in appearance, observing rules of good grooming and hygiene
Regular attendance and punctuality are required
Perform other duties as assigned
Job Requirements :
Education and/or Experience – High school diploma or general education degree (GED); and six to twelve months’ related experience and/or training; or equivalent combination of education and experience.
Physical Demands - The primary physical demands of the Administrative Assistant is sedentary work that primarily involves sitting/standing. Occasionally includes light work that includes moving objects up to 20 pounds.
Physical Activities - The Administrative Assistant position requires the regular performance all the following activities during daily work.
Lifting files and office equipment 1-30 time per day weighing 1-2 pounds.
Sitting frequently and constantly.
Walking occasionally to communicate, greet customers, and file documents.
Bending/Twisting occasionally to file from seated/standing position.
Squatting occasionally while filing from standing position.
Reaching above shoulder up to 54” with the visual boards.
Other Physical Requirements - The Administrative Assistant position requires the following physical requirements:
Seeing including near, far, and depth.
Hearing to communicate with co-workers, customers, vendors, and hear announcements.
Talking to communicate with co-workers, customers, and vendors.
Wearing proper PPE including mask, gloves, and headset
Demonstrated Skills :
Effectively use computer workstations, various software and video conferencing (i.e. Zoom, Teams, Skype)
Able to speak clearly and persuasively; write clearly able to read and interpret written information
Ability to work collaboratively within the team for a common goal
Able to demonstrate accuracy and completion; monitors own work to ensure quality. Looks for opportunities to improve and promote quality
Location/Region: South Burlington, Vermont